Legal notice

Legal Notice
Last updated: October 27, 2026
1. Website Operator and Seller
The website https://www.zwheel.com is operated for online sales by:

Legal entity: DONGGUAN DIDE TRADING LIMITED
Trading name: ZWHEEL
Business contact: support@zwheel.com
Website: https://www.zwheel.com

The warehouse and service locations published on this website are not necessarily the seller's registered office and do not by themselves establish the identity of a separate contracting party.
2. Scope of This Website
ZWHEEL provides product information and offers electric scooters and related accessories for sale in supported markets. The seller for an order is identified in the checkout documentation and the terms applicable to the purchase. Products and shipping destinations may vary by country and over time.
3. Payment Processing
Payments may be processed by Airwallex or another payment service provider disclosed during checkout. A payment processor acts as a provider of payment services and is not, solely by processing payment, the seller, manufacturer, logistics carrier, or warranty provider. Purchases, after-sales service, refunds, and statutory obligations remain the responsibility of the relevant seller, subject to applicable law.
4. Intellectual Property and Website Content
Text, graphics, product images, trademarks, logos, and software displayed on this website are protected by applicable law and are owned or lawfully used by their respective rights holders. Unauthorized commercial use may be prohibited. Product specifications, descriptions, and prices can change; legally binding purchase information is confirmed during checkout and in the order confirmation.
5. Local Laws and Product Use
Electric scooters are regulated differently across countries and cities. A product's availability for purchase does not necessarily mean that riding it on public roads, sidewalks, bicycle lanes, or other public spaces is permitted in your jurisdiction. Customers should review applicable safety, helmet, age, insurance, registration, and local traffic requirements. This statement does not replace the seller's own regulatory obligations when placing products on a market.
6. Consumer Rights and Liability
Nothing in this notice, our Terms of Service, Return & Refund Policy, Shipping Policy, or manufacturer's warranty limits a consumer's mandatory statutory rights. Any liability disclaimer operates only to the extent permitted by law, and does not exclude liability that cannot lawfully be excluded.
7. Governing Law
Subject to mandatory consumer protections and jurisdiction rules that apply where the customer lives, the website terms and purchases are governed by the laws of the Hong Kong Special Administrative Region. Courts in Hong Kong have non-exclusive jurisdiction only insofar as this arrangement is legally permitted. Consumers retain any mandatory right to pursue a claim in their home jurisdiction.
8. Privacy and Complaints
For information about personal data, please read our Privacy Policy. For complaints, product safety concerns, order issues, or legal communications, contact support@zwheel.com. If the law requires an EU/UK representative, importer, responsible economic operator, or another local contact for a particular product or activity, the relevant verified details must be made available through the legally required channels.
9. Updates
We may update this notice to reflect changes in business information, product availability, or legal obligations. The effective date above identifies this version.